Privacy Policy

This Privacy Policy explains how SocioHub ("SocioHub", "we", "us" or "our") collects, uses, discloses and safeguards your information when you visit our website or use our WhatsApp Business API platform and related services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

1. Information we collect

We collect the following categories of information:

• Account information. Name, email address, phone number, company name and billing details you provide when you sign up or contact us.
• Customer messaging data. Messages, contact lists, media and metadata that you send or receive through the WhatsApp Business API using our platform, processed on your behalf.
• Usage data. Log data, device and browser information, IP address, pages viewed and interactions with the Services, collected automatically including through cookies.

2. How we use your information

We use your information to:

• Provide, operate, maintain and improve the Services;
• Process transactions and send related information such as invoices;
• Respond to your requests, comments and support enquiries;
• Send administrative and, where permitted, marketing communications;
• Monitor for, detect and prevent fraud, abuse and security incidents;
• Comply with legal obligations and enforce our agreements.

3. WhatsApp and third-party platforms

Our Services rely on the WhatsApp Business Platform provided by Meta Platforms, Inc. When you use SocioHub to communicate over WhatsApp, your use is also subject to Meta’s terms and policies. We process messaging content solely to deliver the Services and do not sell your customer messaging data.

4. How we share information

We do not sell your personal information. We may share information with service providers who perform services on our behalf (such as hosting, payment processing and analytics), with Meta to deliver WhatsApp messaging, when required by law or legal process, and in connection with a merger, acquisition or sale of assets.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, and thereafter as required to comply with our legal obligations, resolve disputes and enforce our agreements.

6. Security

We implement technical and organizational measures designed to protect your information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. International transfers

Your information may be processed in countries other than your own, which may have different data protection laws. Where required, we use appropriate safeguards for such transfers.

9. Children’s privacy

The Services are not directed to individuals under 16, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date, and material changes will be communicated where appropriate.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at privacy@sociohub.com.